Patient notice COVID-19 (Coronavirus) click here to find out more

COVID-19 Update Close

You may have heard that dental practices can open for routine care from Monday 8th June.

Our practice will be opening on that day but we wanted to be clear that this will not mean business as usual. The treatments you are offered may be different to those you have received before, depending on staff and equipment available. It will take some time before services return to what you previously experienced as normal, so your patience is appreciated.

Infection control is a top priority for our practice and you may have seen this during previous visits to our surgery. Our infection control processes are made so that when you receive care, it’s both safe and comfortable. We want to tell you about the infection control procedures we follow in our practice to keep patients and staff safe.

Our practice follows infection control guidelines made by our governing bodies and we are up to date on new guidance that have been issued. By following this guidance, we can make sure that our infection control procedures are current and also adhere to recommendations. At this time of writing to you, the PPE required for certain procedures has not yet arrived, which affects some but not all of the treatments we are able to offer.

When you attend the practice for your next appointment, you will see some changes. We made these changes to help protect our patients and staff. For example:

We will do our best to allow greater time between patients to reduce waiting times for you, as well as to reduce the number of patients in the reception area at any one time.

How you can help:

Telephone: 023 8066 3414

Opening times

Appointments are available
between the following times:

Monday:
9.00 am - 1.00 pm
2.00 pm - 7.00 pm

Tuesday:
9.00 am - 1.00 pm
2.00 pm - 5.00 pm

Wednesday:
9.00 am - 1.00 pm
2.00 pm - 7.00 pm

Thursday:
9.00 am - 1.00 pm
2.00 pm - 5.00 pm

Friday:
9.00 am - 1.00 pm
2.00 pm - 5.00 pm

Parking

We have limited parking and cannot guarantee you will always be able to get a space at the practice. We would encourage patients where possible to walk or cycle. We do have a cycle stand at the side of the building.

Important Patient Notice

You may have heard that dental practices can open for routine care from Monday 8th June.

Our practice will be opening on that day but we wanted to be clear that this will not mean business as usual. The treatments you are offered may be different to those you have received before, depending on staff and equipment available.  It will take some time before services return to what you previously experienced as normal, so your patience is appreciated.

Infection control is a top priority for our practice and you may have seen this during previous visits to our surgery.  Our infection control processes are made so that when you receive care, it’s both safe and comfortable.  We want to tell you about the infection control procedures we follow in our practice to keep patients and staff safe.

Our practice follows infection control guidelines made by our governing bodies and we are up to date on new guidance that have been issued.  By following this guidance, we can make sure that our infection control procedures are current and also adhere to recommendations.  At this time of writing to you, the PPE required for certain procedures has not yet arrived, which affects some but not all of the treatments we are able to offer.

When you attend the practice for your next appointment, you will see some changes.  We made these changes to help protect our patients and staff.  For example:

  • We will communicate with you beforehand to ask some screening questions.  You will be asked those same questions again at your appointment.
  • We have had sanitiser that we will ask you to use when you enter the practice. You will also find some in the reception area and other places in the practice for you to use as needed.
  • We no longer offer magazines, daily papers, children’s toys and so forth, since those items are difficult to clean and disinfect.
  • Appointments will be managed to allow for social distancing between patients.  That might mean that you’re offered fewer options for scheduling your appointment.

We will do our best to allow greater time between patients to reduce waiting times for you, as well as to reduce the number of patients in the reception area at any one time. 

How you can help:

  • With the exception of children and patients with carers, patients should come alone
  • A distance of at least 2 metres must be observed in if another patient is present in the dental practice
  • Payment should be made by card where possible but initially this will be done over the telephone at following your appointment.
  • If you show symptoms following your appointment, you should contact the NHS on 119 and start the test and trace procedure.
  • Please do not arrive too early to the practice.  Initially we will be asking you to wait in your car until being called into the surgery.  Please telephone the practice on arrival so we know you are here and let the receptionist know what car you are driving.
  • Please do not arrive without an appointment.

In providing your dental care and treatment, we will ask for information about you and your health. Occasionally, we may receive information from other providers who have been involved in providing your care. This privacy notice describes the type of personal information we hold, why we hold it and what we do with it.

Information that we collect

We may collect the following information about you:

    • Personal details such as your name, date of birth, national insurance number, NHS number, address, telephone number and email address
    • Information about your dental and general health, including
        • Clinical records made by dentists and other dental professionals involved with your care and treatment
        • X-rays, clinical photographs, digital scans of your mouth and teeth, and study models
        • Medical and dental histories
        • Treatment plans and consent
        • Notes of conversations with you about your care
        • Dates of your appointments
        • Details of any complaints you have made and how these complaints were dealt with
        • Correspondence with other health professionals or institutions
    • Details of the fees we have charged, the amounts you have paid and some payment details

At Marchwood Dental Practice, Louise Bligh & Lynn Stevenson are responsible for keeping secure the information about you that we hold.

Those at the practice who have access to your information include dentists and other dental professionals involved with your care and treatment, and the reception staff responsible for the management and administration of the practice.

How we use your information

To provide you with the dental care and treatment that you need, we require up-to-date and accurate information about you.
We will share your information with Practice Plan and specialist dental referral practices in connection with your dental treatment.
We will seek your preference for how we contact you about your dental care. Our usual methods are telephone, email or letter.
Sharing information
Your information is normally used only by those working at the practice but there may be instances where we need to share it – for example, with:

  • Your doctor
  • The hospital or community dental services or other health professionals caring for you
  • NHS payment authorities
  • Private dental schemes of which you are a member.

We will only disclose your information on a need-to-know basis and will limit any information that we share to the minimum necessary.

In certain circumstances or if required by law, we may need to disclose your information to a third party not connected with your health care, including HMRC or other law enforcement or government agencies.

Keeping your information safe

We store your personal information securely on our practice computer system and in a manual filing system. Your information cannot be accessed by those who do not work at the practice; only those working at the practice have access to your information. They understand their legal responsibility to maintain confidentiality and follow practice procedures to ensure this.

We take precautions to ensure security of the practice premises, the practice filing systems and computers

We use high-quality specialist dental software to record and use your personal information safely and effectively. Our computer system has a secure audit trail and we back-up information routinely.

We use offsite encrypted storage which is updated daily to ensure the safety of your data.

We keep your records for 10 years after the date of your last visit to the Practice or until you reach the age of 25 years, whichever is the longer.

Access to your information and other rights

You have a right to access the information that we hold about you and to receive a copy. You should submit your request to the practice in writing or by email. We do not usually charge you for copies of your information; if we pass on a charge, we will explain the reasons.

You can also request us to

  • Correct any information that you believe is inaccurate or incomplete. If we have disclosed that information to a third party, we will let them know about the change
  • Erase information we hold although you should be aware that, for legal reasons, we may be unable to erase certain information (for example, information about your dental treatment
  • Stop using your information – for example, sending you reminders for appointments or information about our serviceSupply your
  • information electronically to another dentist.

If you do not agree

If you do not wish us to use your personal information as described, you should discuss the matter with your dentist. If you object to the way that we collect and use your information, we may not be able to continue to provide your dental care.

If you have any concerns about how we use your information and you do not feel able to discuss it with your dentist or anyone at the practice, you should contact The Information Commissioner’s Office (ICO), Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF (0303 123 1113 or 01625 545745).

Treatments

We offer a full range of treatments from white fillings to tooth whitening.

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Our staff

Our experienced staff are here to meet your dental needs.

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Marchwood Dental Practice
The Old Forge
Hythe Road
Marchwood
SO40 4WU

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Page Last Updated: May, 2018